TERMS & CONDITIONS

Service Appointments

Appointment Duration and Pricing: The duration of each appointment is based on the time needed for a cleaner or team of cleaners to complete the service. If we send multiple cleaners, both the duration and cost may be adjusted. Our pricing reflects the expected time required to clean your

home thoroughly, which is typically between 3 to 4 hours.

If our team determines upon arrival that additional time is needed due to the home's condition, we will discuss any potential extra fees with you. We will not exceed the reserved time without your prior approval. Should the service extend beyond the initial booking time, additional hours will be billed at an hourly rate based on the number of cleaners working. We will contact you to review any fee adjustments to ensure we provide a high-quality cleaning service.

Arrival Time: Our cleaning service providers will arrive within a one-hour window. This timeframe accounts for potential variables such as traffic, parking, and unforeseen circumstances. While we will make every effort to provide an estimated arrival time, we appreciate your understanding and

flexibility.

Missed Appointments and Lock-outs: If the service provider arrives at the scheduled service time and is unable to access your home through no fault of their own, you will be charged the full amount of your scheduled cleaning visit. Missed appointments may be rescheduled; however, a valid credit card will be required to be on file in order to provide future services. We will try contacting you in the event of a lock out and the service provider will wait up to 30 minutes after arriving before leaving if no response is received.

Cancellations and Rescheduling

We understand that unforeseen circumstances can arise, and you may need to adjust your cleaning appointment. To ensure we can accommodate all of our clients, we kindly ask that you notify us at least 3 business days in advance if you need to cancel or reschedule your service.

Cancellation Fees:

- Cancellations or rescheduling requests made within 72 hours of your appointment will incur a $60 fee.

- Cancellations made within 24 hours of the scheduled service will result in a charge of 50% of the service cost.

- If our cleaning team arrives at the property and is unable to perform the service due to circumstances beyond their control, the full amount of the scheduled cleaning will be charged. This includes, but is not limited to:

• Inability to access the property.
• No accessible parking for the cleaners. If payment is required to park, arrangements must be made prior to the cleaning and paid for by the client.
• Declination of services upon arrival.
• Presence of pest infestations or bio-hazardous conditions.
• Disconnected utilities.
• Excessively warm environments that could pose a health risk to our cleaners.

This policy helps us maintain an efficient schedule and ensures that every client receives the highest level of service. Your reservation secures a specific time slot for your service, and last-minute changes can significantly impact our operations.

Payment Terms

Payment is required prior to the conclusion of the service and before the team departs. We accept electronic payments through Zelle, Venmo, Apple Cash, and credit card (a 3.1% processing fee applies for credit card payments). Please indicate your preferred payment method. Late payments

that cannot be processed will incur a $5 fee per day beyond the scheduled appointment date.

If payment is not completed by the end of the service, our system will automatically process the outstanding amount at 8 AM the following morning. This ensures prompt resolution of any unpaid balances and avoids further inconvenience. Please ensure that payment arrangements are finalized before the team leaves to prevent additional fees and automatic processing.

By providing a credit card, you authorize Posh Cleaning Crew to charge the card for any outstanding balances and for any future services rendered.

Satisfaction Guarantee

At Posh Cleaning Crew, we are committed to ensuring your complete satisfaction with our cleaning services. If you are not fully satisfied with any aspect of our service, please notify us within twenty-four (24) hours of your appointment. You can report issues via email at poshcleaningpa@outlook.com or by text message to 610-730-9931.

Upon receiving your notification, we will address the specific concerns by sending our team back to re-clean the affected areas at no additional cost. Re-cleaning services will be scheduled within two (2) business days of the initial service.

Please note that we do not offer refunds. Our policy is to provide a recleaning of any areas you are dissatisfied with rather than issuing refunds.

Additional Service Terms

Employee Safety:

Our cleaners are very important to us, and we are very serious about keeping them safe. They will not move anything heavier than twenty-five (25) pounds. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven, or sofa, please move the item prior to the cleaning to allow access to the desired area. Additionally, our employees will not ascend higher than a two-step ladder to clean high areas.

Biohazard and Pest Infestation Policy:

For the safety of our clients and staff, we are unable to provide cleaning services in homes or offices with any biohazard issues or active pest infestations, including but not limited to fleas, bedbugs, or lice. If you are aware of an infestation, please notify us in advance so that we can reschedule your cleaning after the issue has been fully resolved.

In the event that our team arrives to clean and discovers signs of a biohazard or pest infestation, they will be required to leave immediately for safety reasons. In such cases, you will be charged the full amount for the scheduled cleaning service.

Special Requests:

Please direct all special requests, whether one-time or recurring, to the Posh Cleaning office rather than communicating them directly to our cleaning staff. This ensures that your preferences are properly recorded in your file, allowing any of our team members who visit your home to be fully

informed of your specific needs.

Air Conditioning During the Summer Months:

Cleaning is a physically demanding task, especially during the hot summer months. To ensure the comfort and efficiency of our cleaning crew, we kindly ask that you have your air conditioning turned on during their visit. If necessary, our team may adjust the temperature slightly while on-site. Rest assured, we will return the thermostat to its original setting before we leave.

Cleaning with Client-Provided Products and Supplies:

At Posh Cleaning Crew, we supply all necessary cleaning products and equipment to ensure the highest standards of cleanliness and safety. However, if you prefer that we use your own cleaning products or personal supplies (e.g., vacuum, steam cleaner, mop), we are happy to accommodate this request under the following conditions:

• Non-Toxic Products Only: We will only use client-provided products that are clearly labeled as non-toxic. This is in line with our commitment to protecting the health and welfare of our employees.
• Liability for Personal Equipment: Posh Cleaning Crew does not accept liability for any damage to personal equipment (e.g., vacuum, steam cleaner, mop) that you have authorized us to use in your home or office. If you wish to insure your personal property against damage, we recommend that you make your own arrangements to do so.
• Waiver Requirement: A waiver will need to be signed, releasing Posh Cleaning Crew from any liability related to the use of your provided products and equipment.

By adhering to these guidelines, we ensure a safe and healthy environment for both our clients and staff while respecting your preferences.

Pet Policy:

We understand that many of our clients have pets and strive to ensure a safe and comfortable environment for all. Please review our policy below:

• Pet Behavior: If your pet has a history of aggressive behavior, such as loud barking, growling, or biting, we kindly ask that you secure the animal in a designated area of your home or yard that will not be cleaned. If a suitable area is not available within your home, please make alternative arrangements for your pet during our cleaning service. The safety and comfort of our staff are our top priorities.
• Urine and Feces: Our cleaning services do not include the cleaning of litter boxes or any areas affected by pet urine or feces. We also do not use our vacuums to clean around litter boxes. If you have a handheld vacuum near the litter box area, we are happy to use it to clean around the box. However, please do not request or expect our cleaning staff to handle pet accidents or clean up urine and feces.

Tipping:

Posh Cleaning does not require tipping, but it is a powerful way to say thank you to your service provider. If you would like to leave a tip for your cleaning crew, please try to leave cash. You can also tip the cleaners via Venmo. A personal note from you expressing your appreciation for their service can mean a great deal.