All work provided by Posh Cleaning will be done by one or more of our agents. When you hire Posh Cleaning to provide the Services, you are hiring Posh Cleaning and not one of our employees, agents, or other workers.
Terms and Conditions of Service
Last Updated: March 15, 2025
THESE TERMS ARE IMPORTANT AND AFFECT YOUR LEGAL RIGHTS. PLEASE CAREFULLY READ THESE TERMS OF SERVICE PRIOR TO ENGAGING POSH CLEANING CREW. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE. PLEASE READ THESE TERMS AND THE ARBITRATION PROVISION SO THAT YOU ARE AWARE OF YOUR LEGAL RIGHTS.
“Because good people like you deserve service from good people like us”
Introduction & Consent to Terms
Welcome to Posh Cleaning Crew, LLC (referred to herein as “Posh Cleaning”, “we”, “us”, or “our”) Terms of Service (referred to herein as our “Terms”).
Thank you for choosing Posh Cleaning for your cleaning needs! These Terms set forth the terms and obligations between us, the company providing the Services, and you, our client (referred to herein collectively as the “Parties”).
All terms and obligations contained herein are legally binding. Your use of our home cleaning services (our “Services”) constitutes explicit acceptance of all of the terms contained herein.
Exploring Our Services & Initial Consultation
If you think Posh Cleaning might be a good fit for your needs, please contact us to receive a quote for your proposed job(s). All of the quotes we provide are estimates only and are based on the estimated scope of work. While we endeavor to provide you with the most accurate quote possible, sometimes jobs end up being far larger than is represented to us or something out of our control that may cause the quote we give you to increase.
Prior to charging you an increase in the quote provided, we will notify you of the increase in charge which you will be required to accept before we move forward. All increases, if any, will be invoiced to you at the end of your project(s).
Performance of Services
Posh Cleaning agrees to perform the Services listed on your quote. If one or more of the services you need are not listed on your quote, it is your responsibility to ensure that all necessary work is included. Our quote is based on the services listed on your quote.
All times provided for the Services are estimates only. While we do our best to ensure that we arrive on time, we cannot guarantee an exact time of arrival or departure. Sometimes issues do pop up which may cause us to be tardy, delayed, or require a rescheduling. If something does come up, we will endeavor to communicate to you as soon as we can.
We reserve the right to change the person or persons handling the Services for you. Any change in the person or persons handling the Services for you will not entitle you to a reduction in cost, a pause or cancellation of our services, or otherwise. If you request someone specific to provide our Services, we will do our best to provide you that person(s) but cannot guarantee their availability.
You agree to give Posh Cleaning access to your home or other place where our Services will be provided. Any inability to provide the Services based on an inability to access your home or other place where our Services will be provided will be borne solely by you.
We recommend – but do not require – that you are home before and after our Services are finished so that you can review the job we performed and advise us if any changes are needed. If you are not home at the conclusion of our Services, our Services will be deemed completed and accepted by you upon us exiting your home.
At all times, Posh Cleaning shall act in accordance with all applicable laws, rules, and regulations in performing the Services.
Terms of Purchase
Quotes are provided to you free of charge. Quotes expire after thirty (30) days. If you decide to move forward with us, we look forward to working with you!
We offer three options for purchasing our Services:
Flat Fee Services: We offer our Services to you based on a flat-fee agreement for the proposed work. The flat fee offered to you will depend on the nature of the work, the amount of time to complete, the amount of workers necessary, and other items in our sole discretion. The Flat Fee is subject to change based on changes in the nature of the work being performed (see, Section 2).
Hourly Services: We also offer our Services to you based on the time spent working on your Services (“Hourly Services”). All Hourly Services will be provided to you on an ‘as-need’ basis and at your direction. Our Hourly Services will be provided to at the hourly rate provided to you in a quote. All time is billed to you in prorated one hour increments.
Recurring Cleaning Services: We offer weekly or bi-weekly recurring services (our “Recurring Cleaning Service”). Our Recurring Cleaning Service inclusions and costs will vary depending on your needs, customization, and a number of other factors in our/your discretion.
Each Recurring Cleaning Service plan is recurrent and will automatically renew without any action by you. You will be charged in accordance with the plan you select. If you want to terminate your Recurring Cleaning Service, you need to terminate our Services in accordance these Terms. Each Recurring Cleaning Service is subject to the below provision titled Cancellation & Returns.
Deposit
If required, you agree to pay to Posh Cleaning an initial deposit to reserve Posh Cleaning for the selected dates, timeframe, or otherwise (a “Deposit”) in an amount to be determined by Posh Cleaning, commensurate with the scope of anticipated work, difficulty, etc.
If required, the Deposit must be paid to Posh Cleaning soon after engaging Posh Cleaning to perform the Services.
You understand and agree that if a Deposit is required, you will not reserve Posh Cleaning until the Deposit is paid. Subject to the Cancellation section, below, your Deposit shall be non-refundable and shall be applied to the total balance owed. No interest will accrue on your Deposit.
Payment, Billing, Other
All prices for the Services are in U.S. Dollars. We accept payments through Venmo, Apple Pay, Zelle, credit card, and debit card.
We reserve the right to change our Services or Recurring Cleaning Service at any time, including cost, provided that if we change the amounts or other charges associated with your Services, we will provide you a thirty-day advance notice of such changes. We reserve the right to reject our Services to anyone and for any reason. We also reserve the right to discontinue certain Services at any time.
When you provide payment information, you represent and warrant that the information you provide is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information. We reserve the right to utilize third party payment card updating services to obtain current expiration dates on credit cards and debit cards.
By providing a credit card, you represent and warrant that you authorize us to charge your payment method for all charges you incur for your purchase of our Services. You agree that you are responsible to pay for and will pay for all such charges. If your payment is denied, you will be responsible for an administrative fee of fifty dollars ($50.00) which is not a penalty but rather is ‘liquidated damages’ for our reasonable administrative costs in contacting you for new payment, etc. Failure to keep a valid payment method does not constitute cancellation of a Recurring Cleaning Service and your subscription will continue until cancelled in accordance with these Terms.
If you have enrolled in Recurring Cleaning Service, you expressly acknowledge and agree that: (1) Posh Cleaning (or our third-party payment processing company or application) is authorized to charge you on a monthly or other basis for the price of your Recurring Cleaning Service, including taxes and other fees, for as long as your Recurring Cleaning Service continues; and (2) your Recurring Cleaning Service is continuous until you cancel it or we suspend or terminate the service.
You are responsible for all charges with respect to an untimely cancellation.
All invoices are due and payable within forty-eight (48) hours of receipt. Failure to pay an invoice, in full, within forty-eight (48) hours of receipt will cause that invoice, or part thereof, to accrue interest at three percent (3%) per month until paid in full. Once your invoice becomes thirty (30) days past-due, Posh Cleaning may transfer your invoice, account, and any past-due payments to a collection agency or attorney. If your invoice, account, and any past-due payments is transferred to a collection agency or attorney, Posh Cleaning shall be entitled to recover all costs and fees in collecting your past-due balance, including all reasonable attorneys’ fees.
We do not permit chargebacks.
If you chargeback a payment made to Posh Cleaning and Posh Cleaning wins or loses the dispute, in addition to other amounts owed hereunder, you agree to pay a five-thousand-dollar ($5,000.00) penalty for ‘liquidated damages’ based on the estimated time, energy, and costs (such as labor) required to deal with your chargeback. You agree that these liquidated damages are reasonable and were negotiated by you and agreed to prior to agreeing to these Terms.
Warranties of Services Performed
Posh Cleaning represents and warrants to you that:
The Services will be performed in a professional manner, consistent with or exceeding industry standards; and
Posh Cleaning has industry standard liability insurance covering issues that may arise from performance of the Services
Cancellation, Refunds, and Our Satisfaction Guarantee
We understand that unforeseen circumstances can arise, and you may need to adjust your cleaning appointment. To ensure we can accommodate all of our clients, we kindly ask that you notify us at least 3 business days in advance if you need to cancel or reschedule your service.
Cancellation Fees:
Cancellations or rescheduling requests made within 72 hours of your appointment will incur a $60 fee.
Cancellations made within 24 hours of the scheduled service will result in a charge of 50% of the service cost.
If our cleaning team arrives at the property and is unable to perform the service due to circumstances beyond their control, the full amount of the scheduled cleaning will be charged. This includes, but is not limited to:
- Inability to access the property.
- No accessible parking for the cleaners. If payment is required to park, arrangements must be made prior to the cleaning and paid for by the client.
- Declination of services upon arrival.
- Presence of pest infestations or bio-hazardous conditions.
- Disconnected utilities.
- Excessively warm or cold environments that could pose a health risk to our cleaners.
This policy helps us maintain an efficient schedule and ensures that every client receives the highest level of service. Your reservation secures a specific time slot for your service, and last minute changes can significantly impact our operations.
We do not offer any refunds under any circumstances. All transactions and payments are non-refundable.
Our Satisfaction Guarantee: At Posh Cleaning Crew, we are committed to ensuring your complete satisfaction with our cleaning services. We offer a satisfaction guarantee for all jobs we service (referred to herein as “Our Satisfaction Guarantee”). If you are not fully satisfied with any aspect of our service, please notify us within forty-eight (48) hours of your appointment. This means that if your job was not done to your satisfaction we will return to re-do the work performed within 48 hours of your written notice of your dissatisfaction. If you do not report your dissatisfaction within 48 hours and give us a chance to re-do the work performed within 48 hours, you will have no entitlement to Our Satisfaction Guarantee. You can report issues via email at [email protected] or by text message to 610-730-9931.
Workplace Protections
Ensuring that our workers are safe while performing the Services is utmost importance to Posh Cleaning. Due to this, we do not permit the following work to be done:
Cleaning beyond what is reachable on a two-step ladder;
Cleaning of biohazard substances;
Cleaning of area(s) infested with insects or other animals (not pets);
Cleaning areas with mold or other toxins;
Excessively warm or cold environments that could pose a health risk to our cleaners; or
Perform any other task(s) that could jeopardize the health, wellness, or safety of our workers, not to be unreasonable.
Our cleaners are very important to us, and we are very serious about keeping them safe. They will not move anything heavier than twenty-five (25) pounds. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven, or sofa, please move the item prior to the cleaning to allow access to the desired area.
Limitations of Engagement
While we promise a high standard of quality when performing the Services, there are some limitations to our engagement, which include but are not limited to:
Pets – it is your responsibility to ensure that your pets are cared for. We do not assume any liability for the health and safety of your pets outside of gross negligence.
For example, if your pet drinks a cleaning solution while we are working and gets sick, this is unfortunately not something that we are responsible for nor can accept liability for.
Personal Property – it is your responsibility to ensure that all of your personal property can be cleaned with our cleaning solutions. It is also your responsibility to ensure that all valuables (think items that cannot be replaced) are pointed out to us or are removed from the cleaning area. We do not assume any liability for your personal property that is damaged as a result of being cleaned. It is your sole responsibility to ensure that (i) we are informed of what cannot be cleaned; and (ii) you remove said items from the cleaning area(s).
For example, if you have a specialized finish on your kitchen table that we are not advised of and that reacts poorly to our cleaning solutions(s), this is unfortunately not something that we are responsible for nor can accept liability for.
Fixtures – it is your responsibility to ensure that all of your fixtures and other home décor are in good working order. We do not assume any liability for your fixtures and other home décor that are not in good working order.
For example, if one of our agents sprays and wipes down your blinds, which falls and breaks from simple cleaning, this is unfortunately not something that we are responsible for nor can accept liability for.
Reviews and Required Cure Period
If you are happy with our Services, we highly encourage you to leave a review on an online platform of your choosing. Reviews are how potential clients see our past work and are part of how we continue to grow our business.
If you are unhappy with our Services and decide to leave a negative review on our page, please ensure that your review is truthful. Please be advised that if you leave an untruthful review on one of our online platforms, we reserve the right to go after you for any damage or loss sustained by us, including recovery of attorney’s fees.
By using our Services, you explicitly agree that if you are dissatisfied with our Services and do not give us an opportunity to re-do the work to your satisfaction, that you will not leave a negative review about Posh Cleaning, its owners, employees, or other agents on any online platform or otherwise electronically post, communicate, or comment on our Services in any negative manner to any third-parties, whether directly or indirectly.
By using our Services, you further agree that Posh Cleaning is being granted by you, our client, a seventy-two (72) hour cure period to fix, re-do, or remedy of any Services not completed to your satisfaction. You agree that this seventy-two (72) hour cure period is reasonable and was bargained for in the negotiation of these Terms.
If you leave a negative review on any online platform or otherwise electronically post, communicate, or comment on our Services in any negative manner to any third-parties without providing us our contractual seventy-two (72) hour cure period, you agree that you will be in breach of these Terms and that Posh Cleaning will have incurred damages in the estimated amount of ten thousand dollars ($10,000) (referred to herein as the “Liquidated Damages”). You agree that these Liquidated Damages are not a penalty for non-compliance and are not intended to frustrate your ability to leave a truthful review about Posh Cleaning, but are rather reasonable and estimated damages resulting from your breach of these Terms and will compensate Posh Cleaning for the goodwill, reputational, and general business damages resulting from your failure to provide Posh Cleaning with its contractual seventy-two (72) hour cure period. You agree that the Liquidated Damages are reasonable and were bargained for in the negotiation of these Terms.
Nothing in this Section or otherwise will waive Posh Cleaning’ right to go after you for actual damages or other relief, whether in equity or the law.
Finally, you agree that if you are unavailable, for any reason, during our contractual seventy-two (72) hour cure period, the cure period will be tolled during your unavailability and all required timeframes will be adjusted accordingly.
No Solicitation of Workers
By hiring Posh Cleaning, you agree not to solicit or encourage any person(s) employed by Posh Cleaning to not go through Posh Cleaning and work with you, directly or indirectly. We require this due to the amount of time and effort we put into finding, interviewing, training, and managing our workers.
If you solicit or encourage our workers to not go through Posh Cleaning and work directly with you, you expressly agree that Posh Cleaning will incur irreparable damages as a result, the exact amount of which will be difficult to measure. Therefore, you agree that if you breach this Section, you agree to pay to Posh Cleaning liquidated damages in the amount of one thousand dollars ($1,000.00) per violation, in addition to any other available remedies available to Posh Cleaning. Both of us agree that this liquidated damages provision is not a penalty but a fair estimation of the damages Posh Cleaning will incur as a result of your breach of this Section.
This paragraph was bargained for in hiring Posh Cleaning to provide the Services.
Photographs for Promotional Purposes
By using Posh Cleaning for the Services, you explicitly permit Posh Cleaning to take photographs of the work performed for marketing, advertising, and promotional purposes, including on Posh Cleaning’s Website and/or social media accounts. This includes before and after photos.
You will not be entitled to any royalty or similar compensation from said use(s), if any. Nothing herein requires the use of photographs taken before or after your job.
Posh Cleaning Intellectual Property
The contents of our Website are protected by United States and international copyright laws. The contents of our Website are owned exclusively by Posh Cleaning or licensed to us. You may not, and may not cause or encourage others to, reproduce, distribute, display, sell, transfer, assign, license, or use for commercial purposes any copyrighted material on our Website (the “Intellectual Property”) without our prior written consent. All rights not expressly granted in these Terms are reserved to Posh Cleaning.
Posh Cleaning and our name, logos, slogans, or otherwise are trademarks or service marks (“Marks”) of Posh Cleaning. All rights in these Marks are reserved by Posh Cleaning. You may not use any Posh Cleaning-provided Marks or other logos or graphics, without our prior written consent.
Disclaimer
OUR SERVICES ARE PROVIDED ‘AS IS’ AND, TO THE EXTENT PERMITTED BY APPLICABLE LAW AS INCLUDED IN THESE TERMS, POSH CLEANING AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES EXCLUDE ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
WE EXPRESSLY DISCLAIM ANY LIABILITY FOR LOSS OR DAMAGE SUSTAINED BY YOU AS A RESULT OF USE OF OUR SERVICES.
WHILE WE ENDEAVOR TO PROVIDE THE BEST SERVICES POSSIBLE, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NO SERVICE PROVIDED IS PERFECT. IF YOU ARE UNHAPPY WITH THE SERVICES PROVIDED TO YOU, PLEASE CONTACT US AND WE WILL DO OUR BEST TO RESOLVE YOUR ISSUE(S).
Limitation of Liability
Posh Cleaning shall not be liable for delay or failure in performance for causes beyond our control or any other damage which does not result from a breach of our obligations under these Terms.
WE SHALL NOT BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL WE BE HELD LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED THE TOTAL AMOUNT YOU PAID POSH CLEANING FOR THE SERVICES.
YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, THE USE OF OUR SERVICES OR THESE TERMS MAY BE BROUGHT MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE.
Indemnification
Each party shall indemnify, defend and hold harmless the other and their directors, officers, owners, managers, employees and agents from and against any and all losses, damages, liabilities, reasonable attorney fees, court costs, and expenses (collectively “Losses”), joint or several, resulting or arising from any claims, actions, proceedings, or litigation relating to or arising from (a) use of the Services; (b) that party’s breach of these Terms; or (c) applicable law.
General Provisions
Ea. Entire Agreement: These Terms constitute the entire agreement between you and Posh Cleaning, except for any additional inclusions explicitly stated within a quote.
b. Waiver: The failure of Posh Cleaning to enforce any provision of these Terms shall not be construed as a waiver of, or limitation on, Posh Cleaning’s right to subsequently enforce and compel strict compliance with every provision of these Terms.
c. Assignment: You may not assign, pledge, delegate, or otherwise transfer any of your rights or obligations under these Terms without prior written consent from Posh Cleaning.
d. Relationship: Nothing in these Terms shall create, or be interpreted to create, an agency, employment, franchise, joint venture, or partnership relationship between you and Posh Cleaning. Posh Cleaning is solely responsible for all tax withholdings and payments arising from the Services.
e. Applicable Law / Dispute Resolution: These Terms shall be governed by the laws of the state. Except in cases of non-payment or if you post an untruthful review or a review without first providing Posh Cleaning with the contractual opportunity to cure, all other disputes arising out of or relating to these Terms shall be subject to binding arbitration through JAMS. The prevailing party in any such dispute shall be entitled to recover reasonable attorney’s fees and costs.
f. Waiver of Class Action: To the extent permitted by applicable law, you and Posh Cleaning agree that any dispute arising from these Terms or the Services shall be resolved individually through arbitration. No dispute may be brought as a class arbitration, class action, or any similar collective proceeding.
g. Severability: If any provision of these Terms is found to be invalid or unenforceable for any reason, the remaining provisions shall continue in full force and effect.
